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Merging Artificial Intelligence (AI) with Business Process Management Systems (BPMSs) has given rise to AI-Augmented Business Process Management Systems (ABPMSs). These modern setups deliver flexible adaptability, instantaneous process refinement, and superior knowledge management workflows. Yet, notable hurdles persist, especially regarding contextual clarity, user buy-in, and the incorporation of behavioral dynamics. This research introduces a novel conceptual model that unifies the Socialization, Externalization, Combination, and Internalization (SECI) knowledge paradigm with Agile workflows (specifically Scrum) and advanced AI capabilities like explainable AI (XAI), process mining, and Robotic Process Automation (RPA). This setup streamlines the formalization, validation, and dissemination of insights through structured, intuitive software and collaborative frameworks, particularly Communities of Practice (CoPs). The system highlights context-sensitive transparency, step-by-step deployment, and iterative refinement to foster productive human–AI partnerships. It delivers both conceptual and practical blueprints for linking AI strengths with corporate knowledge assets. The introduced model eases the upgrade path from legacy BPMSs to advanced ABPMSs by utilizing systematic practices and technologies. This strategy accelerates knowledge distribution and operational refinement, mapped out via exhaustive BPMN 2.0 diagrams.