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Artificial intelligence decisions are often described as explainable when a system can produce reasons, feature contributions, counterfactuals, or other interpretive outputs. Such outputs, however, do not by themselves make an institutional decision answerable. This article develops a conceptual explainable AI governance framework that treats explainability as an organizational obligation connected to transparency duties, system documentation, evidence preservation, auditability, responsibility allocation, contestability, human review, and redress. The framework distinguishes technical explanation from the governance capacities required to identify who must justify a decision, what information must be recorded, how evidence can be examined, how affected stakeholders may challenge an outcome, and whether an organization can correct errors or remediate consequences. Transparency and documentation are organized around system, model, data, dataset, and decision records, together with data, model, and decision provenance. Auditability is connected to traceability, lifecycle records, risk documentation, monitoring, incident response, and clearly allocated organizational responsibility. Contestability is connected to decision justification, appeal and complaint pathways, competent and sufficiently independent human review, escalation, correction, recourse, and redress capacity. The framework also identifies governance gaps that arise when these functions are separated across the AI lifecycle, including documentation, evidence-trail, accountability, human-review, monitoring, and remediation gaps. Its principal contribution is an answerability-oriented governance architecture that links explanation to institutional evidence and response mechanisms while preserving explicit boundaries: transparency does not independently establish accountability, auditability does not prove responsibility, human involvement does not guarantee meaningful review, and a conceptual governance framework does not establish legal compliance, procedural fairness, ethical sufficiency, or deployment readiness.

Trustworthiness is frequently treated as a label attached to an intelligent system once selected technical, ethical, or governance requirements have been addressed. Such a binary interpretation is inadequate because system properties, operating conditions, organizational responsibilities, stakeholder expectations, and available assurance evidence change throughout the lifecycle. This article proposes a conceptual trustworthiness maturity model that interprets trustworthiness as an evolutionary system capability rather than a fixed attribute, certification outcome, or deployment decision. The model organizes progression across six levels: unstructured or ad hoc practices; foundational transparency and documentation; managed reliability, explainability, and human oversight; defined governance integration and accountability; continuous assurance and lifecycle monitoring; and adaptive trustworthiness learning and system updating. Foundational maturity requires accessible system, model, data, dataset, and decision documentation together with provenance, traceability, auditability, and maintained evidence trails. Higher capability requires context-sensitive evidence of reliability, validity, robustness, uncertainty, calibration, explanation quality, and meaningful human intervention. Advanced maturity additionally depends on responsibility mapping, organizational and institutional accountability, lifecycle governance, continuous monitoring, drift review, incident learning, assurance review, and controlled feedback updating. The principal contribution is an integrated maturity structure that connects technical, human, organizational, and lifecycle capabilities while retaining explicit boundaries against overclaiming. Maturity levels may help structure assessment planning, identify capability gaps, and clarify development priorities, but they do not independently prove trustworthiness, safety, ethical sufficiency, legal compliance, certification eligibility, or deployment readiness. The proposed model therefore supports conceptual maturity assessment and future empirical validation rather than operational prescription.